Anonymous

Dissatisfied

I havae an insurance check made out to U.S. Bank and myself and husband. I was told that I have to send this check in and then it will be returned to us bu just regular mail. This check is important to us because we can't start repairing our home until we get this check back. I asked that it be returned by Fedex and was told "no". I am going to Fedex it to U.S. Bank but I have to wait no telling how long to get it back. I am very unhappy with this arrangement. Is U.S. Bank so hard up for money that they can't accommodate the customer with a Fedex. Dissatisfied Customer
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Sandusky, Ohio

Rude and childish service

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Us bank bought my previous bank. It is an inconvenience to close and transfer accounts. Today the sandusky branch charged a visiting friend of mine to cash a 250.00 check which i wrote to him. I called the bra ch to inquire.. a rude and uneducated head teller tread me the rules.. no way to run a business. They pay me nothing on my deposits and screw me with fees every chance they can
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Reason of review:
Problems with payment
Anonymous

Us bank -Big Saturday Boss_ kicked me out with CD due.

I am disabled for over 30 years. I leave the house 5-10 times per year. I had a Cd with your bank coming due (@1.50% for 5 years). I was going to turn it over into other CDs, but your "Big Boss" of the day (Saturday) threw me out of your bank. I was unhappy that you had 3 employees at the bank and there was a waiting line for your one (1) personal banker. The "big Boss" attacked me and threatened to call the police (a sign of our times). I didn't want to waste my Saturday talking with the police, as I would have filed a counter-complaint. So I left. I know it is chicken-feed to you guys, but I have $350 thousand dollars at your bank, including a Us bank corp investment. Thanks to one Steve Swanson, the Us bank funds will slowly move to other locations. My wife has been working for St. County Human Resources for over 40 years. She gives speeches on dealing with difficult people. She said I wasn't on my best behavior, but your "Manager's" reaction was outrageous. Instead of solving the situation, he inflamed it. "Sit and wait your turn" - my response was "you need more employees" I haven't been able to sit for about 35 years, and Steve is telling me to sit,....(I don't think so). I'm dealing with a failed back surgery in 1980. Did Steve access the situation,....NO,....he simply threw his weight around,...(I be da boss, no questions, just get out of here) Steve would not give me his name, nor his card (which I requested). Instead we went to a different US bank and simply withdrew the CD into a cashier's check. They eagerly gave me Steve Swanson's name, and made it sound like he was a cancer in your system. Money US bank lost thanks to Steve Swanson and his bloated ego. We've been a customer of yours since it was still called Mercantile (1973). Without an apology, you will lose this customer. It will take time, as there is still money tied up at your bank,....but given time, it will be gone. Sincerely, Bruce Mariam 9603 Engel Lane St. Louis, Mo. 63132 phone # 314-993-**** email - sma287****@***.com
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Reason of review:
Poor customer service
Anonymous

HELOC Loan Process

Horrible customer service. I applied for a HELOC to purchase a vacant property. My house is paid off, high 700's credit score. No other debt. Applied online in August, got no response for 3 weeks. Went to the local USBank branch to fix it. The people there were nice and tried to help so that I could close on a property. After that I received no feedback from anyone. Verbally ensured that I would make my closing date. And now I am 4 days from closing without any answer. Horrible customer service, they have done nothing to help the situation other than look at their screens and shrug. I will never give these guys my business ever again.
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Aurelius Khy

USBank Screws up my loan account, won't take responsibility

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Regular fleecing by this company. Never ever do business with US Bank. The customer is never right. The customer service department thinks their job is a big joke apparently. After talking to many representatives who all say completely different things, no one takes notes, no one has any record of letters that have gone out. I stupidly did not save a letter, and usually I at least take a picture but this time I didn't. In January or February I received a letter offering one month of skipped payment. I had just straightened got a problem with US Bank and I didn't want another one. But it was a bad month and the offer was tempting so I called customer service to see if this was a valid letter. They laughed and said oh yes of course it is and I asked, what do I have to do to skip a payment? The customer service rep answered, just skip it. Now I am getting late notices again and I am behind and they are billing me daily late fees. I have called in and again trying to straighten this out because when I paid them for a different issue last December they misallocated the funds, and the issue still was not straightened out. I paid over $1,000 in late payments and I am still not sure how they allocated the money. Avoid this company at all costs they do not do what they say they're going to do and they do not work with you.
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Reason of review:
Poor customer service
4 comments
Guest

I have been with us bank for 13 years & have NEVER had problem. They have always been friendly & assisted me well.

They do have a large turnover w/their employees & that is sad because just when I get to know them they are gone.

I would not deal with any other bank.

Guest
reply icon Replying to comment of Guest-1365946

Good luck, and hold tight. This bank has many bad business practices.

Guest

I moved my auto loan to another lender to end my business relationship with them. Then I called in to politely and hopefully quickly find a way to move the loan, according to instructions I received from my new lender.

I was asking for info for the other lender.

They were completely baffled, and said, I have never heard this before. I proceeded to read the questions on the sheet to them. Again, they said they had never heard this before.

Not, let me find a way to help you...) Read- not cooperative.

I'm thinking to myself 1. Clowns 2. Extremely unprofessional response 3. *** millennial 4.

Rude customer service 5. unknowledgeable and uninformed 6. Inferior Management- the managementment who hired these jerks is also a *** 7. Great!

This is the reason I refinanced my loan.

My response to the rep: Congratulations! Your response is exactly why I refinanced my loan. You are the worst, rudest customer service I have ever dealt with in my life. I am very happy today that I don't need to deal with your company any longer.

I got an apology and thought she was going to run home and go tell her mother.

When a bank screws up customer service so much it effects your credit, then won't accept responsibility, I do not accept an apology.

Too late! Avoid US Bank at all costs, or risk your good credit standing in the future.

Guest

U.S. Bank customer service is extremely rude and condescending.

I will never use my Visa card from them again. I will pay it off quickly and never do business with them again. Their customer service representatives shame you for having a balance. I always pay on time and have excellent credit.

I did not appreciate being spoken to in an unfriendly and condescending manner. I will steer clear of this company and definitely discourage others from using them.

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Anonymous

Scornedd by US Bank home mortgage

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I am in the process of getting a lawyer. US Bank seems to believe they can do anything to consumers. Watch your statements and keep them as i have done. They charged me twice for mortgage insurance. Held my payments in escrow account for no reason and charged me a late fee. I wish they never brought out my mortgage
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Reason of review:
Pricing issue
Anonymous
map-marker Glen Ellyn, Illinois

Violent endangerment by the fraud at US Bank employees preying on the public

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This is an important disclosure about the difference for consumers between the megabanks regulators are watching like a hawk after the real estate crash, and the smaller ones like US Bank that nobody seems to monitor or regulate or enforce any compliance with anything with. Because this is what that lack of enforcement and monitoring results in.

I had a one year relationship with US Bank that erupted in some employee going through my business account enraged that I had one and going on a crime spree that cost me over $15,000 in damages involving US Bank employees making false statements in a matter the law required mandatory dispute and absolute and utter privacy for me. What I got was sick cruelty and persons with my SSN etc from this incident who also go on for life as they think they are very important people and export anything they want. It went on for over 6 months with their "ethics portal" leading to a Shelly Collins who went to white flight Naperville High when it was White Flight Naperville and the entire area was white, and when the system forcibly expunged illegal criminal exporting of "reports" that I "had committed financial crimes" by US Bank employees all anonymous also ilegally and lead by Risk Managers in any information they want and unaccountable because the US Secret Service in Chicago "knows them" which is literally what happens when you phone in the bank fraud, wire fraud, and accounting fraud, which the persons required to engage in mandatory dispute with the victims first, never do and so require the public go to the police about them as persons who do this to themselves and once this starts never end. Shelly Collins came up with her high school cronies from White Flight Naperville Hi at the US Post Office and illegal criminal interference with US mail to "block having checks" like somebody from White Flight hate crime who had also "cut off all public services" normal for white flight hate crime initially with that bank attempting to remove 'having bank accounts' with falsified statements to Chexx Systems that they finally forcibly expunged because they were clearly fake and were filed to falsify financial crimes and "end having bank accounts" at a level of psychoticism the public is never supposed to be possibly subjected to.

The person also hot wired their system to disconnect the automatic overdraft protection in order to fake a situation they could use for $15,000 in damages. The yblocked "checks" entirely and kept demanding payments in cash in person only. The only part of the bank lawfully designated to bill and collect is in Oregon. They have to issue a bill so you have some formal legally usable documentation of the demand for payment with specific amounts and names of persons making that legal claim.

What you get is unsigned letters mailed from other states. They are reported repeatedly for disappearing bank deposits when wired in by people all over the internet, which is normally a symptom of embezzlement by persons who "borrow" customer deposits which on the East Coast one of the major banks was prosecuted for to the point that the supervisors were held criminally liable for staff borrowing deposits for quick trades in particular. I am deeply disturbed at learning how corrupt the local Post Office the Collins woman from their "ethics portal" who came up with stealing and interfering with US Mail too as her ethical input into such an ethical bank, because they really clearly create this kind of problem with persons like Collins the law required be forcibly stopped with the FBI at that point. By the US Post Office.

And this is what happens instead, so steer clear of US Bank. The total damages are probably ending up well over $25,000 in other effects by now because eg the US Post Office problems created with US Postal Workers by Shelly Collins will never end, and persons who are probably never going to end until somewhere somehow enough people do this and that bank is forced to operate in full compliance that the larger banks are and they aren't.

With the very real threat that individuals like the anonymous risk managers compile consumer SSN's etc and information from your bank account for other uses for the rest of your life. There is no real existing anything that does anything to protect you from them.

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Reason of review:
Bad quality
Anonymous
map-marker Milwaukee, Wisconsin

Unauthorized account change

Last September US Bank changed our checking acct to "Platinum" status resulting in $17.95 fees. We did NOT authorize this and contacted them. THEY say they don't keep records past 6 months and are unable to refund fees for the first five months. This is BS and we are closing accounts. Additionally why would you want to do business with a bank who calls you a liar even though they have NO documentation for $90? *** is as *** does. I need 100 words so dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb dumb
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Loss:
$90
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

A cash loan payment

Went to us bank make payment. Was told that my fiancee cant make payment for me because she is not on acct. I always pay them cash. Now they said they cant accept the amount because of money laundering. Gees i just got a new washing machine yesterday but didnt know i was a criminal. My loan will be going else where. I called customer service and guy was a complete.*** on phone. Said it was my problem and the government was doing it. How comes i talked with another bank and they take cash payments no problem.
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Reason of review:
Problems with payment
2 comments
Guest

Maybe you are legit. Any bank is right to be suspicious though when you have to pay in cash.

If you have a loan through them, why not have a bank account where the money is just auto withdrawn?!? Usually (at least with any good bank) saves you a percentage on the interest rate as well.

Guest
reply icon Replying to comment of Guest-1350952

I wouldn't give them any accts from another bank.

Guy said on phone people who money laundry buy new vehicles.

Just word to wise if you deal with them watch out you could be doing criminal acts in their minds...

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Dymond Xwg

US Bank Reliacard expired with no replacement card sent

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US Bank ReliaCard is used through my state as the disbursement card for child support. Each month my child support is loaded onto the card allowing me to use the debit card and online bill pay through US Bank ReliaCard.

My debit card expired 3/31/2017. I contacted US Bank ReliaCard to inquire. 4/7/2017 - I contacted US Bank ReliaCard through 866-276-****. They advised that I had two options; they could mail the card regular mail which would take 7 - 10 business days or I could pay a $10 fee to have it expedited.

I fought them on this since it was not my fault. They should have mailed me a replacement card two weeks prior to my card expiring. They never mailed it. They blamed the State of Michigan.

I reached out to them as well. They indicated that there was only one active card on the account and US Bank has responsibility to send a new card when my card is about to expire. This was not done. US Bank ReliaCard waived the $10 fee and mailed the card however I needed to be home to accept the card and sign for it.

I was without money for 11 days.

Several bills were late and late fees were assessed due to this error. 11 days is a lot for a single mother to be without funds.

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Cons:
  • Customer service nor did i appreciate their solutions
Reason of review:
failed to receive a new card

Preferred solution: Let the company propose a solution

5 comments
Guest

My relia card expired March 2020. I have not received a new card.

I have tried calling everyday for 2 weeks and have been disconnected every time. I switched over to direct deposit hoping my next weekly claim gets loaded.

Meanwhile there's still money in relia account that needs transferred. I have zero money to my name.

Martavis Xiz
reply icon Replying to comment of Guest-1852022

Mine expired in December 2019 and I was never sent a new card as well. Mine is for utilities from Kentucky housing.

They say the deposited it on my expired card( their negligence :( They told me I had to call the number on my card and get it fixed hence I've called the number everyday morning noon and night as well as to sit on hold for over 2 hrs to be disconnected EVERY TIME!

Meanwhile money sits in a account at usbank reliacard that I can not get too. :( :(

Eudell Kvs

My card expired back in 2018... I have not gotten a new one..

I chose direct deposit but have not seen it show up in my account and because of high call volumes.. can't get a hold of US bank to get a new card and Ohio Unemployment system is all 'buggered' as they system errors out when I try to log in..

but I did back on this past Sunday... This sucks...

Guest

Same issue here. Get it together US bank.

Guest

I have the same thing cuz I'm deaf they gave my friend a tty number um I can't us it

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Anonymous

They lost a payment i made with money order

I sent a $1000 payment for my Visa account. Had to do so with two $500 money orders. One got processed correctly while the other was "lost". They were sent in same envelope. Called twice. Got b s excuses. Now im out $500.
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Reason of review:
Problems with payment
Anonymous

HORRIBLE

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This bank will charge you a fee for charging you a fee. They are absolutely disgusting and despicable. They post your transaction to best suit their greedy ways.
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Reason of review:
Problems with payment
Anonymous

Interest rate

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balance transfer offer had a zero % interest rate for a year, was a day late on one payment. Paid more than min.

on time always they raised my rate to 19.74 % Called customer service, said couldn't do anything . I told them cancel the card,was informed rate would be locked at 19.74 % until balance paid. I was told to call back next month and try again. I asked to speak to someone else,Sherry said no one else could help.She didn't help.

Tryed to log on to website, said security question was answered wrong. I had correct answer.no contact point for problems available. They could care less about thier customers What a ripoff !

I think car title loans charge less interest ? BEWARE of US Bank Crooked business practices

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Loss:
$500
Cons:
  • Being ripped off
Reason of review:
Poor customer service

Preferred solution: lower the interest rate !!!

Anonymous

Bilked by billing

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Since basically every piece of a medical device I needed was billed as not just a separate line item on one invoice, but on entirely separate invoices, each one seems to have been charged separately against the deductible. Not only that, but the USBank website made it nearly impossible to add the items together so I could make just one payment.

A billing company should not be allowed to practice this way. If banks weren't basically writing banking laws, and insurance companies and billers weren't doing the same with health legislation, the bad actors at CareCentrix and USBank would be in prison by now, and we would all be much better off.

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Cons:
  • Billing
  • Deductible dodging
  • Invoicing
Reason of review:
Billing

Preferred solution: Sack your entire IT department, and bring your billing executives up on federal charges.

Anonymous

Worst Bank experience ever

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US Bank has the very worst online system ever devised. It seems that they will do anything to keep you from actually making a payment. They regularly change your login or password so often that you can't keep track of it. They do not allow online payment by credit card, either. We are not talking a couple of times a year, either. I would guess that they wanted me to change my login/password at least a half a dozen times per year, which is absurd. I am not even mentioning their rates, which should be described as "usury". I would absolutely never recommend this company. Go elsewhere they are the very worst.
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Reason of review:
Poor customer service
6 comments
Guest

US Bank is worst online banking system. Checking online bank transactions is always difficult due to "system temporarily unavailable", sending 6 digit code to cell phone before allowing access to account, slow to post deposits. US Bank makes it difficult to monitor my own funds

Guest

They also do not answer the phone, the tellers have to do all the jobs in the branch and therefore it is impossible to get waited on.

Guest

Worst experience ever. Their web interface is an absolute joke and it's nearly impossible to set up or stop auto pay.

The reported me 30 days late due to their error and wont allow it to be removed form my credit report after their customer service group said that it appears to be their error. What a terrible bank to do business with.

Guest

I absolutely agree. I'll never ever again deal with that awful bank.

Guest
reply icon Replying to comment of Guest-1619939

Agree. I've had bad experience with that bank. No customer service, a couple of tellers were rude and they make the customer banking experience a huge pain.

Guest
reply icon Replying to comment of Guest-1619939

Us bank sucks!

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