US Bank
Reviews and Complaints
Dissatisfied
Rude and childish service
Us bank -Big Saturday Boss_ kicked me out with CD due.
HELOC Loan Process
Preferred solution: Deliver product or service ordered
USBank Screws up my loan account, won't take responsibility
Scornedd by US Bank home mortgage
Violent endangerment by the fraud at US Bank employees preying on the public
This is an important disclosure about the difference for consumers between the megabanks regulators are watching like a hawk after the real estate crash, and the smaller ones like US Bank that nobody seems to monitor or regulate or enforce any compliance with anything with. Because this is what that lack of enforcement and monitoring results in.
I had a one year relationship with US Bank that erupted in some employee going through my business account enraged that I had one and going on a crime spree that cost me over $15,000 in damages involving US Bank employees making false statements in a matter the law required mandatory dispute and absolute and utter privacy for me. What I got was sick cruelty and persons with my SSN etc from this incident who also go on for life as they think they are very important people and export anything they want. It went on for over 6 months with their "ethics portal" leading to a Shelly Collins who went to white flight Naperville High when it was White Flight Naperville and the entire area was white, and when the system forcibly expunged illegal criminal exporting of "reports" that I "had committed financial crimes" by US Bank employees all anonymous also ilegally and lead by Risk Managers in any information they want and unaccountable because the US Secret Service in Chicago "knows them" which is literally what happens when you phone in the bank fraud, wire fraud, and accounting fraud, which the persons required to engage in mandatory dispute with the victims first, never do and so require the public go to the police about them as persons who do this to themselves and once this starts never end. Shelly Collins came up with her high school cronies from White Flight Naperville Hi at the US Post Office and illegal criminal interference with US mail to "block having checks" like somebody from White Flight hate crime who had also "cut off all public services" normal for white flight hate crime initially with that bank attempting to remove 'having bank accounts' with falsified statements to Chexx Systems that they finally forcibly expunged because they were clearly fake and were filed to falsify financial crimes and "end having bank accounts" at a level of psychoticism the public is never supposed to be possibly subjected to.
The person also hot wired their system to disconnect the automatic overdraft protection in order to fake a situation they could use for $15,000 in damages. The yblocked "checks" entirely and kept demanding payments in cash in person only. The only part of the bank lawfully designated to bill and collect is in Oregon. They have to issue a bill so you have some formal legally usable documentation of the demand for payment with specific amounts and names of persons making that legal claim.
What you get is unsigned letters mailed from other states. They are reported repeatedly for disappearing bank deposits when wired in by people all over the internet, which is normally a symptom of embezzlement by persons who "borrow" customer deposits which on the East Coast one of the major banks was prosecuted for to the point that the supervisors were held criminally liable for staff borrowing deposits for quick trades in particular. I am deeply disturbed at learning how corrupt the local Post Office the Collins woman from their "ethics portal" who came up with stealing and interfering with US Mail too as her ethical input into such an ethical bank, because they really clearly create this kind of problem with persons like Collins the law required be forcibly stopped with the FBI at that point. By the US Post Office.
And this is what happens instead, so steer clear of US Bank. The total damages are probably ending up well over $25,000 in other effects by now because eg the US Post Office problems created with US Postal Workers by Shelly Collins will never end, and persons who are probably never going to end until somewhere somehow enough people do this and that bank is forced to operate in full compliance that the larger banks are and they aren't.
With the very real threat that individuals like the anonymous risk managers compile consumer SSN's etc and information from your bank account for other uses for the rest of your life. There is no real existing anything that does anything to protect you from them.
Unauthorized account change
Preferred solution: Full refund
A cash loan payment
US Bank Reliacard expired with no replacement card sent
US Bank ReliaCard is used through my state as the disbursement card for child support. Each month my child support is loaded onto the card allowing me to use the debit card and online bill pay through US Bank ReliaCard.
My debit card expired 3/31/2017. I contacted US Bank ReliaCard to inquire. 4/7/2017 - I contacted US Bank ReliaCard through 866-276-****. They advised that I had two options; they could mail the card regular mail which would take 7 - 10 business days or I could pay a $10 fee to have it expedited.
I fought them on this since it was not my fault. They should have mailed me a replacement card two weeks prior to my card expiring. They never mailed it. They blamed the State of Michigan.
I reached out to them as well. They indicated that there was only one active card on the account and US Bank has responsibility to send a new card when my card is about to expire. This was not done. US Bank ReliaCard waived the $10 fee and mailed the card however I needed to be home to accept the card and sign for it.
I was without money for 11 days.
Several bills were late and late fees were assessed due to this error. 11 days is a lot for a single mother to be without funds.
- Customer service nor did i appreciate their solutions
Preferred solution: Let the company propose a solution
They lost a payment i made with money order
HORRIBLE
Interest rate
balance transfer offer had a zero % interest rate for a year, was a day late on one payment. Paid more than min.
on time always they raised my rate to 19.74 % Called customer service, said couldn't do anything . I told them cancel the card,was informed rate would be locked at 19.74 % until balance paid. I was told to call back next month and try again. I asked to speak to someone else,Sherry said no one else could help.She didn't help.
Tryed to log on to website, said security question was answered wrong. I had correct answer.no contact point for problems available. They could care less about thier customers What a ripoff !
I think car title loans charge less interest ? BEWARE of US Bank Crooked business practices
- Being ripped off
Preferred solution: lower the interest rate !!!
Bilked by billing
Since basically every piece of a medical device I needed was billed as not just a separate line item on one invoice, but on entirely separate invoices, each one seems to have been charged separately against the deductible. Not only that, but the USBank website made it nearly impossible to add the items together so I could make just one payment.
A billing company should not be allowed to practice this way. If banks weren't basically writing banking laws, and insurance companies and billers weren't doing the same with health legislation, the bad actors at CareCentrix and USBank would be in prison by now, and we would all be much better off.
- Billing
- Deductible dodging
- Invoicing
Preferred solution: Sack your entire IT department, and bring your billing executives up on federal charges.
Worst Bank experience ever
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I have been with us bank for 13 years & have NEVER had problem. They have always been friendly & assisted me well.
They do have a large turnover w/their employees & that is sad because just when I get to know them they are gone.
I would not deal with any other bank.
Good luck, and hold tight. This bank has many bad business practices.
I moved my auto loan to another lender to end my business relationship with them. Then I called in to politely and hopefully quickly find a way to move the loan, according to instructions I received from my new lender.
I was asking for info for the other lender.
They were completely baffled, and said, I have never heard this before. I proceeded to read the questions on the sheet to them. Again, they said they had never heard this before.
Not, let me find a way to help you...) Read- not cooperative.
I'm thinking to myself 1. Clowns 2. Extremely unprofessional response 3. *** millennial 4.
Rude customer service 5. unknowledgeable and uninformed 6. Inferior Management- the managementment who hired these jerks is also a *** 7. Great!
This is the reason I refinanced my loan.
My response to the rep: Congratulations! Your response is exactly why I refinanced my loan. You are the worst, rudest customer service I have ever dealt with in my life. I am very happy today that I don't need to deal with your company any longer.
I got an apology and thought she was going to run home and go tell her mother.
When a bank screws up customer service so much it effects your credit, then won't accept responsibility, I do not accept an apology.
Too late! Avoid US Bank at all costs, or risk your good credit standing in the future.
U.S. Bank customer service is extremely rude and condescending.
I will never use my Visa card from them again. I will pay it off quickly and never do business with them again. Their customer service representatives shame you for having a balance. I always pay on time and have excellent credit.
I did not appreciate being spoken to in an unfriendly and condescending manner. I will steer clear of this company and definitely discourage others from using them.