US Bank
Reviews and Complaints
Shipped to wrong address and can't tell me where delivered
- Customer service reps unhelpful
- Customer service reps are unskilled
Preferred solution: Deliver product or service ordered
Us Bank - Loan Review from Vinings, Georgia
Trying to foreclose on my house
I have sold my house. My husband passed away and was the only one on the mortgage but I am also on title and deed to the home. We took the home as right of survivor ship, so the home is mine.
I have asked for a payoff and so has escrow. They will not talk to me or supply escrow with a payoff demand. I have not been able to afford the home any longer so I haven't been able to pay the payment for the last 2 months.
They are trying to foreclose on my home because it has gone up so much in value they are not willing to work with me or with escrow. I will be talking to my lawyer!
Preferred solution: Payoff Demand to be sent to escrow.
Poor Debit Card Service
Preferred solution: Deliver product or service ordered
No Notification from USBank
I received an alert from my crediting monitoring service that it was reported that I was over- limit in a credit card acct to my surprise. I had received no notice either by mail or online from US Bank, & there were no messages on the acct stating I was over-limit..
When I checked for my limit, I discovered I was only $1.28 over! They did not even notify me, and I also was not behind on my monthly payment! Of course I was able to then deposit funds on such a low amount into the acct on the same day. Usually when there is not enough money for a credit card the purchase doesn't even go through.
What a way to treat a customer.
I could have easily paid it if they had notified me. Now I have a ding on my credit acct.
Us Bank - Banking Service Review from Saint Marys, Pennsylvania
Deposited 6 digit check from a local bank into US Bank. Initially told it would be available in two days.
Then bank called and said we would not have access to my money for 5 business days. Today I was told I would not have access to my money for another week. I had an existing account and I opened this new account 10 days before my recent deposit on 9/1/2016. I was told today I could not touch my money until 9/14/2016.
If I knew this whenvi deposited the bank check I would never have opened an account. When I tried to get the issue resolved I was made to feel like I was criminal wanting my own money by your customer service department. No one would make any effort to correct the situation. My only option is to wait your bank out.
I will be asking for cash withdraw of all of my funds due to dishonest conduct of your banking staff in the Mt Pleasant, Iowa branch.
I am within my right to ask for a cash withdrawal. My attorney believes your banks conduct and policies to be fraudulant.
Bad Experienec
- Customer service
Us Bank - Auto Leasing Review
Us Bank Customer Care Review from Pinckneyville, Illinois
So the rep tells me she has to put in a request from management to change the old address to new address. Cant get my card mailed to where i live, but said they could send another card to an address i dont live at.
My card is expired and wont send it to my current address! In what sense of reality does this makes sense? Also seems strange that i was getting back child support every 2 to 4 months for 3 years, and now nothing in account for 10 months. This money comes straight from the feds whom my ex is under their jurisdiction.
Think i might have to check with them and see if my money being sent to this bank is being misappropriated to them or someone at the bank. I have NEVER seen such breach of client safety!
Us Bank Auto Loan Review from Provo, Utah
My mother in law had a car loan with US bank but I made the payments a few weeks ago I got my tax money and paid off the loan. I even received the car tittle from the bank saying car was paid in full.
3 weeks later they decide to take out $230 out of my bank account without my permission because i wasn't on the loan i was just a third party helping pay my mother in laws car. Today Is Saturday they left me with $5 dollars to my name I have a two month old who needs formula and all they can say is wait till Monday to see what we can sort out!!!! I need at least 20 to buy my daughter formula and the manager seemed like it wasn't a problem at all. Then a few months ago they shut down my savings account and took me to collections for an account that was frozen for fraud.
I've called several times and all I get is we're sorry this was a clerical mistake I'll transfer you and I always get transferred to a number that doesn't answer. By far this is the worst company I have EVER EVER dealt with worst part is that they don't give a flying *** to loose a customer all I can do is share my story and hope I can stop as many people as I can from joining their bank
- Careless
- Steal your money
Resolved: US Bank Charges Interest on Interest Free Checks & Loans
- False advertising for finanical gain
- Lying to customers about fees
- Not telling me about monthly fees for interest free checks
Sneaky Fees and incompetent customer service to dodge questions
- Charges without notification
Preferred solution: i want my wife's credit score fixed
SCAM
- Having my wedding money stolen from me
Preferred solution: Full refund
Hope you are happy with $36
- Customer service
- Are deceptive
- Worse ever
Us Bank Banking Service Review
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