New Reviewer

Tracking number for delivery of card

1.0
US Bank shipped my debit card to me without a tracking number as promised, my card didn't show up on day they said it would. Don't want to close out card, because it might show up tomorrow. Which is better than waiting another 10 days for a replacement that I won't be able to track. It's 2022 what corporation doesn't offer tracking on there product, especially an unemployment benefits debit card.

User's recommendation: Ask that they please offer some type of tracking.

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ID
#3295236 Review #3295236 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Verified Reviewer New Reviewer

Holding My Unemployment Benefits

1.0
My Name Is Kenneth Plonski,i was trying to get my medications when my card got declined,I did nothing wrong and when i called i was told to do id verification which i did twice,even sent them my identification documents through USPS and i confirmed it was received,US...
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#3292127 Review #3292127 is a subjective opinion of poster.
Location
Dallas, Texas
Cons
  • Poor service
  • Customer service
  • Deductible dodging
Loss
$14000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Worst customer service !

1.3
They disabled by login in tells me to call a number so I did and the woman was THE WORST. Claims she was trying to help me but she was not able to which is fine but she was SUPER rude. I have several credit cards, sorry if I have no clue what the max limit is on each card. Sorry if I can't tell you exactly when and how much i paid or when I last used the card. I have been with the company for close to 20 years and this is how you treat a client. I already gave you my SSN, why not ask me my last address phone number, current address. Things that are more relevant. Oh and she claimed with a very sarcastic tone she "loved her job" eye-roll.
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#3277605 Review #3277605 is a subjective opinion of poster.
Preferred solution
Retrain employees to stop being condescending to customers!
New Reviewer

Absolute worst company.

1.0