US Bank Reviews

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New Reviewer

Looking for my card

3.0
My card was mailed 6/13/2021 and I still haven't received it. when should I be receiving my card thank you.
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#2646025 Review #2646025 is a subjective opinion of poster.
New Reviewer

Deposit problem

2.0
I made a deposit from my coinbase account to my US Bank account 2 hours ago I made another appointment shortly thereafter They show completed by Coinbase the money has been sent It's been arrived at US Bank but US Bank has not credited it It has been 2 hours

User's recommendation: Deposits do not show up in a timely fashion transactions often do not occur in a timely fashion It is very difficult to know where you are with your balance and if ever you have a mistake rest assured they will charge you the maximum amount of overdraft fees.

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1 comment
#2028938

I'm guessing it won't update the balance until tomorrow.. GLs need time to update

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0 1
ID
#2645734 Review #2645734 is a subjective opinion of poster.
Preferred solution
Just show my deposits and other transactions in a timely fashion there shouldn't be this kind of delay when things are done electronically
New Reviewer

Need a new card

3.2
I didn't have a complaint just needed A new card It was handled correctly thank you super easy to do. They were very helpful and listened to my needs.
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ID
#2640235 Review #2640235 is a subjective opinion of poster.
Location
Naples, Maine
Pros
  • Convenient locations

Update: 06/25/2021

1.0
Just adding on what just happened with my account on 06/24/2021. As my account is still in the process of closure, US Bank advised me that I will not be able to withdrawal any money nor will I be able to deposit any money.... but guess what? My lender MADE AN ACH payment into my account for $16,285 and guess what happened? US Bank accepted the payment! After telling me NO TRANSACTION WILL GO THRU! US BANK ARE THIEFS!!

User's recommendation: AVOID US BANK AT ALL COSTS!

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1 comment
#2027255

You're rambling and no clue what you're talking about.

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0 1
ID
#2635135 Review #2635135 is a subjective opinion of poster.
Location
Westminster, California

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Verified Reviewer New Reviewer

1.0
Update by user Jul 27, 2021

As of July 8th 2021, US Bank has officially closed my checking account but I have not received my cashier check from them. Today date is July 27th 2021, I have contacted US Bank numerous times regarding as to when was the cashier check mailed out. NO ONE from the bank...

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ID
#2632600 Review #2632600 is a subjective opinion of poster.
Location
Westminster, California
Service
Us Bank Banking Service
Pros
  • Cheating their customers
Cons
  • Are unprofessional
  • Slow to resolve the issues
  • That they were unable to fix the problem
Loss
$16
Preferred solution
For my account to be closed and issue me the full amount that is in my account.
New Reviewer

Locked account

1.0
Don't use this bank This is a *** joke they locked my account and now after sending my stuff 34 times nothing they keep screwing people over twc sends them our money and they keep it they need to be shut down and sued the president needs to fix this crap T
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#2631835 Review #2631835 is a subjective opinion of poster.
Pros
  • Are no pros their all cons
Cons
  • All of them
Loss
$4721
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Identity thieft

I was going thru my statement I had a lot of charges so I call the fraud department at us bank they said they put back $1.836 back in To my account .and was cleared and it wasn't my fault close my account so them they blocked my account they need to verify my identification so I send all I had .I lost my id and and social security so send them all I had birth certificate everything i had and my account is still close I am fixing to get evicted out of my apartment haven't pay rent in 2 months two months months

User's recommendation: No they bad in customer service p.

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ID
#2622905 Review #2622905 is a subjective opinion of poster.
Pros
  • Are bunch of theives
Cons
  • Are unprofessional
  • Will waste your time
  • Stay away and save time
Loss
$200
Preferred solution
To get my money to unblock my account that money does not belong to us back

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Verified Reviewer New Reviewer

Dispute transactions / unauthorized transactions

US Bank - Dispute transactions / unauthorized transactions
April 2021(4/23-4/29) SEVEN unauthorized transactions were made on my account I was not aware of. 4/23/21- MEIJERS - (Marion Ohio) -$101.64 4/24/21- WALMART - (Marion Ohio) -$245.16 4/26/21- - (NORTH CAROLINA) -$17.80 4/26/21- - (NORTH CAROLINA) -$9.31 4/27/21- PUBLIX SUPER MAR. -(FLORIDA) -$18.71 4/28/21- SWEET PETES - (FLORIDA) -$33.06 4/29/21- JCS JACKSONVILLE - (FLORIDA) -$157.53 These transactions were not made by me nor did I authorize any of them! Need transaction amounts returned to account ASAP!!!
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ID
#2600539 Review #2600539 is a subjective opinion of poster.
Pros
  • Reason i picked this bank was it was almost in every city
Loss
$565
Preferred solution
Full refund

Unable to reach anyone helpful

Tried to get help with my debit card and was told it is not their problem that their name and phone number is linked to them. If you call 1 85* 282 ****, which is the number they tell you to call if you are experiencing an issue, it takes you to a survey and upon completion of said *** survey you get hung up on. *** poor customer service. Don't use a US Bank Reliacard because it's not US Bank

User's recommendation: STAY AWAY.

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#2593013 Review #2593013 is a subjective opinion of poster.
Location
South Paris, Maine

Consistently poor customer service

2.7
No matter how simple my request, from having a question to making a payment, what should be a little deal most always turns into a big deal, and time-consuming. Either I get someone on the phone who is not well informed and tries to punt answering the question or I am on hold for a fair amount of time only to be disconnected or my favorite one.... I get transferred to two or three departments only to have to start out at square one stating the reason for my call. Is it too much to ask an organization of this size to at least adequately handle the basics? get the basics

User's recommendation: Choose a different bank.

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#2592851 Review #2592851 is a subjective opinion of poster.
Product
Us Bank Checking Account
Pros
  • Convenient locations
Cons
  • Subpar customer service
  • Poorly designed website
Preferred solution
Let the company propose a solution
New Reviewer

1.5
WtfWtfWtfI live check to check I do not have a lot of money.but I EXPECT that when my banking app says oh you have at least a positive balance left over that it's going to be that! I stopped spending after covering bills and some things for myself and had about...
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4 comments
#2019784

Please Please Please tell us you're in the 8th grade and don't know how to handle a checking account. If so, I apologize and suggest you ask your mom and dad for help.

If you're an adult, you're a dumpster fire who doesn't need a checking account. BANKING 101 requires YOU to know how much money you have on hand all the time. It's not a bank's job to tell you to stop being a fool and spending what you don't have. If you have $100.00, spend $99.00, common sense says you only have $1.00 left.

Your recommendations are stupid at best. NO ONE with any sense banks as you do. It's clear personal responsibility isn't your thing.

Oh wait, this is a JOKE...Sorry...I get it. Good one...

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ID
#2582016 Review #2582016 is a subjective opinion of poster.
Loss
$283
Preferred solution
I want an apology and I want all over draft fees if there are any to be waived and then I want to close my account

Will NOT let me spend my money!

1.0
Card Declined is what I get, even though the money is in the bank. Try to reach them by phone and you almost 5 minutes of recordings and prompts before they tell you to call back and hang up on you. If people weren't FORCED to use them to be on unemployment they would no doubt be out of business. I cannot imagine anyone willingly subjecting themselves to this kind of horrific service.
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ID
#2552965 Review #2552965 is a subjective opinion of poster.
Location
Lafayette, Louisiana
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Card is frozen

My account got blocked and I've sent in my identification three or four times already and they said they'd unblock my account by today and there's still no access too my money and I really need it for my rent payment please help fix this issue.

User's recommendation: Don't use US bank reliacard for your unemployment payments try getting a different prepaid debit card if you can because if you use the "reliacard" you're gonna have a lot of issues.

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#2552290 Review #2552290 is a subjective opinion of poster.
Pros
  • No pro
Loss
$782
Preferred solution
My account too be unblocked
New Reviewer

No customer service

I have asked for a paper trail since Oct 2020 and again in Dec again in Feb when they decided to tell me there is a now that I am charging you 2dollarsso I state yes. They said in two month you will get it April 22 was the date given. Still not here! Then I call to fill one after speaking to 3 different people and I was told to go back to the bank to fill a complaint. I can't wi believe you would do aallow a branch to fill there own complaint. I will be removing my money from your adventure common sense these things
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#2550537 Review #2550537 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I lost my card

They put my unemployment on a card I have no access to. I thought they would've send out another card but i.haven't recieve anything
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ID
#2549822 Review #2549822 is a subjective opinion of poster.
Location
Thibodaux, Louisiana