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2.8

I took my children to U.S, Bank and wanted to open an account. I was the second person in line to be waited on.

I was told by a teller to take a seat someone would be right with me. I sat for about 15 minutes then the teller came and said that I needed to wait until their line thinned out before they could help me or I could come back tomorrow. I am still upset because I felt like i was not treated as someone they would like to keep. I am honestly thinking about taking my money out of that bank.

It took me 2 years to open an account for myself because of the people that are hired at the branch. The branch I am talking about is at Zagaras Market Place, Cleveland Heights, OH. The guy that told me to come back didnt seem to care.

I told him I had sat and waited for them to wait on 15 people, why do I have to wait longer. So as of today, my kids do not have accounts with U.S.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Hire better quality people at that branch. Make all customers feel important. It was not reasonable for him to tell me to come back another day. Do he understand how many other banks would take my money and everyone elses too. .

US Bank Pros: Some friendly staff.

US Bank Cons: Are unprofessional.

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Guest

If it took you two years to open an account why did you think it would be quicker to open accounts for your children

Guest

Go to a credit union.

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