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1.0

I wasted more than one hour at USBank Hayward B street branch on 11/4/19, I just need an endorsement signature. But the manager Ken Lau refuses to sign and he made it so hard for me.

I personally called US bank Mortage while I was at branch. I got two representative from Mortage deportment gelling him how to do it. He refused to follow the instructions even from his own colleagues. He is fixed on how this should be do and not willing to take advice to US Bank staff.

I eventually left and went to another bank to have my check signed. I m so surprised to see that the manager of the branch not familiar with policy and procedures. And he is so arrogant and unprofessional.

He was literally staring at me and tell him to have him go do his job. He needs further training to be a bank manager

Reason of review: Bad quality.

US Bank Cons: Snotty attitude, Unhelpful customer service, Disreguard for account holder respect.

Location: 987 B St, Hayward, CA 94541

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