Unclaimed
US Bank
Reviews and Complaints
1.8M
CLAIMED LOSSES
523
TOTAL REVIEWS
90.9K
PAGE VIEWS
3
ISSUES RESOLVED
US Bank Reviews
New Reviewer
Very poor customer service!!!! why list your phone number if no one is going to pick up the call for on line banking or branch locations???
I have tried for days to post a payment on my loan by calling in. For four days now, doesn't matter the time, your hold time is over a 1/2 wait, good bye and please try again. So when I trying calling a branch I get the same recording. HOW DO YOU STAY IN BUISINESS WITH NO CUSTOMER SERVICE? When I addressed this to Amy Dennis at the 7110 Oracle Road location in Tucson, Arizona. She was rude and kept telling me once again to use the number that no one answers. I guess it is time to move my loan if this is what I can expect from US Bank. I will work on moving it out of bank this week.
ID
Location
Tucson, Arizona
Preferred solution
Let the company propose a solution
New Reviewer
Highest interest rates I have seen for their credit cards....23% interest. !!!
Their interest rates on their credit cards start out low and after a few months the rates go up to above 23 %!! Very poor customer service....unfriendly staff. The U.S. Bank on Harlem and 87th is the worst of the branches. The bank that it replaced was much more welcoming and had much lower rates on their credit cards.
User's recommendation: Stay away from US Bank.
ID
Location
Bridgeview, Illinois
Pros
- Are no pros their all cons
- Lots of locations
Cons
- Credit card interest rates way too high
Preferred solution
Price reduction
I lost my card
When I call I need to speak to a human. I had lost my debit card and was really scared that someone would find it and use it. I kept trying the non human and was getting nowhere. It wouldn't accept my pin number and I was getting more upset. I finally got the proper human and got it taken care of. But it took forever. Please get rid of the non humans. It's worthless. Thanks.
ID
Location
Fruitland, Idaho
After paying them all through Covid, often a month in advance, my vehicle was a total loss after Ida. After four phone conversations with my insurance company on the phone with US Bank over a two-month period, US bank claimed never to receive any of the faxed documents...
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ID
Location
Clifton, New Jersey
Cons
- Zero customer loyalty
CALLED BANK TO DISCUSS PROBLEM WITH LOAN AND FIRST THREE TIMES I CALLED GOT PUT ON HOLD FOR A VERY LONG TIME BY A TELLER VERY RUDE AND OBVIOUSLY ANNOYED BY MY PHONE CALL.
CUSTOMER SERVICE IS THE WORST AT THIS BANK. TELLERS ARE RUDE AND ARE NO HELP. NOT SURE IF THEY ARE OVERWORKED OR WHAT BUT THEY DO NOT AT ALL SEEM HAPPY TO TALK TO YOU OR TO HELP YOU. I CALLED THREE TIMES ONE DAY AND WAS UNPOLITELY PUT ON HOLD ALL THREE TIMES. FOUR DAYS LATER PROBLEM STILL NOT FIXED AND I DO NOT FEEL CONFIDENT IT WILL BE. WHEN I CALL TO GET AN UPDATE ALL I GET IS ATTITUDE. I'M GETTING A LITTLE WORRIED.
User's recommendation: I WOULD NOT RECOMMEND THIS BANK. ALL EMPLOYEES ARE VERY RUDE AND HATEFUL.
1 comment
ID
Location
Cosby, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOriginal review updated by user Oct 26, 2021
I was setting up a password for a new account inside the USBank Grants Pass Or. Employee Jen K sitting to my right side gets up, steps behind me while I was typing. I followed her movement over my shoulder, two steps she was looking at the screen while I was covering...
ID
Location
Grants Pass, Oregon
Pros
- Have been a long time customer
Cons
- Spys on senior loggin
- Employee jen k does not follow thru
Preferred solution
Let the company propose a solution
Transfer not completed and cash not returned
worst experience with a bank ever. they have no problem charging fees but can't seem to make a transfer. it's been three weeks and they still can't "find" my $1500 transfer
ID
Location
Shoshone, Idaho
New Reviewer
Speak with a representative about stop checks coming to my
I'm trying to get in touch with someone to let them know that my wife is deceased her checks is still coming to the house who do I get in contact with I noticed you saying US bank so I'm trying to get in touch with someone
ID
Pros
- No person to talk to
Preferred solution
Stop checks from coming to the house
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
They put my $ on a card from 2015 that expired in 2017!!!!! THEN didn't update their system properly when I filed for unemployment in JULY 2021 to reflect my CURRENT ADDRESS which was corrected when I filed my UE!!! I moved literally across the street from my old...
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ID
Location
Salt Lake City, Utah
Loss
$450
Preferred solution
Let the company propose a solution
New Reviewer
Unemployment
Im upset me off. They hang out with me I am mad. This sucks. Im very upset over this. Wont recommend this
ID
Preferred solution
Unemployment
New Reviewer
Blocked Debit Card
I was told by the bank to submit drivers license photo and a selfie via i phone to get my card unblocked within 2 days. I sent the requested information and It has been several weeks of waiting for the bank to unblock my card. USBank isn't taking any calls calls calls Apparently there are ot held.b
User's recommendation: Don't put money there.
ID
Location
Pittsburgh, Pennsylvania
Preferred solution
Full refund
New Reviewer
To make mortgage payment
Can not find number to get to a live person to make mortgage payment direct for coming off forbearance program
ID
Location
Des Moines, Iowa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerTried to close my account
I moved to Florida, and discovered that No US Banks can be in business here. Closest branch is 500 miles away, so I tried to close my accounts, got nothing but a run a round, they lied, said they would send me a check and never did. Called four times, each time they say I need to sign a different paper. Emails my signature and still waiting. They will never see me again unless they do not send the check, they they will pay the price!
User's recommendation: Go somewhere else.
ID
Preferred solution
Apology
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SupporterThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
I banked with US Bank for over 10 years. Every move they had all my info. I also continually ensured all forwarding thru USPS was actives for a year after each move. The last thing i wanted was to miss a piece of mail. Somehow they are claiming i left letting $1500! I...
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ID
Location
Camas, Washington
Loss
$1500
Preferred solution
Full refund
New Reviewer
Home mortgage
My aunt went to US Bank cause I referred her well we spoke with Joe Yates we weren't real sure on what we were gonna do so we wanted to talk to him and get the interest rates well my aunt is elderly so they need little explanation but any way I know US Bank as a great bank that my grandpa had a mortgage at I use to help my grandpa pay his mortgage so I talk to US Bank people alot I had the best service not n service
ID
Location
Elk Grove, California
Preferred solution
Let the company propose a solution
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Your post is full of rambling b.s.. I'm sure they're not rude, you just have an attitude.