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1.1

The US Bank insurance claim process through property claim check is a total fraud!

Our home flooded in August 2018. It took us a long time to find a contractor but now that we have the biggest nightmare is dealing with them!!

I refuse to pay anything out of pocket for the fear of them never reimbursing anything!! Iโ€™ve filed a complaint on their website and also the BBB.

Their insurance claim process is horrible!!! They recently updated their system โ€œin an effort to improve the insurance claim processโ€ according to a letter sent out in June 2019.

There is NO communication whatsoever!!! No calls, no emails, nothing!!

If something is needed, missing or unreadable, there is no way to know. It will shows up as โ€œinvalidโ€ in their system. When paperwork is uploaded it wonโ€™t show up in their system for a week to a week and half later and then it takes them 5-7 business days to โ€œprocessโ€ the paperwork, even though it is a direct uploaded to their โ€œnew system.โ€

This processing time, along with a huge lack of communication, only adds to an already stressful situation!

This is unacceptable and needs to be changed. You would expect much more from a major company.

Reason of review: Insurance claim process.

Monetary Loss: $75.

Preferred solution: Process the paperwork in a timely manner! Make drastic changes to communication!!.

US Bank Cons: Incompetent.

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I'm trying to receive information on my claim and they transfered me to an ask a lawyer trial to get my answer. This started with an online chat with the claim center.

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