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Shannon R Iwi

Where is my card?

Top question

It says it was delivered on February 22nd it's been way over 10 days to receive it. Where is it ?

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1 comment
Harry Rollins
Financial Expert

According to the Us Bank help section, you should receive your card within 7-10 business days of being approved. A replacement card should be sent to the address on file 45 days before your existing card expires.
If you have not received your card, please contact your local U.S. Bank branch or customer service at 800 (872-2657).

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Heath A Lai

Why did us bank put a hold on my card and not tell me?

I went to my friends house to stay because of covid-19 i lost my job and my home. Went to the grocery and when I attempted to pay us bank had put a hold on my card to do a verification.

Not sure why they wouldn't do this when you first get your card but it denied my card. Not only was this embarrassing but now I have no access to any cash because it was all on the card. For something that is called reliacard well it's not very reliable. Now I'm stuck with no money and no where to get food.

I'm just very disturbed by the thought that they have done this to someone else. Sure glad I didn't have kids.

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1 comment
Harry Rollins
Financial Expert


According to US Bank FAQs if your card was blocked or suspended you should contact US Bank customer service. Personal debit cards call at 800-309-4416. Business debit cards call at 800-673-3555. They'll review your account and help get your card working again.

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William S Vcg
Verified Reviewer

What is the fax number to relia card so I can send needed documents.

They need prof of address they said I needed to fax it but did not give me fax number

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1 comment
Harry Rollins
Financial Expert

According to the U.S. Bank help section, you can provide the proof of your address by visiting any U.S. Bank branch. The contact information of all U.S. Bank branches is available at locations.usbank.com/search.html.
To get more information about how to provide the proof of your address, please contact the U.S. Bank customer care team:
  • via the company's social networks.

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James C Syd

What is the fax number to send documents to

How di you fax something to you

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1 comment
Harry Rollins
Financial Expert


As stated at usbank.com, the US Bank fax number is (866) 616-1709. You can also reach out to the US Bank customer care team:
  • via the company's social networks;
  • by mail to
    U.S. Bank 800 Nicollet Mall Minneapolis, Minnesota 55402 United States

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Chris S Uno

Why is my card not working at all

Yesterday it let me take out $200 and then told me I had exceeded my dial transactions then it let me use the card 2 times to make purchases in store and now today nothing no atm no in store purchase nothing and when I call customer service they hang up on me

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1 comment
Harry Rollins
Financial Expert

Unfortunately only US bank customer service can help you solve your problem with your card. You can contact them via toll-free number (877) 838-4347.

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Maylani E

Where’s my card

I tried to locate my card on the website and it said there’s no account for the info I gave. I did it 3 time to double check and still the same thing.

I even called to see and it said I had a balance. I really need that money and Idk where the card is.

I called Texas workforce commission many times to try and find out if the card was sent to the old address on file so I would like to know where is the card being mailed to and when can I expect it? Please and thank you

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1 comment
Shannon R Iwi

I'm having the same problem mine says it was shipped out 20 days ago but never received it so I think mine went to my old address I'm going to call out there today

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Lisa A Omr

Why is it that when I submit my info to track my reliacard it states that they don't have my information

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1 comment
Harry Rollins
Financial Expert


Your question seems to be quite specific. Concerning your personal information you should contact US Bank customer service. You may reach them by phone at 800-872-2657 or log in to US Bank website and fill in online form with your request.

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Iris H Lqs
Verified Reviewer

My unemployment money is available but card has issues

When I was withdrawing money off my card last week it worked and Tuesday I went to get money from my unemployment and each ATM is saying my card is invalid. Why??????

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1 comment
Guest

Because they've probably froze your account for no reason like they done mine. Disputing a transaction called for offline fraud to flag my account and not unfreeze it until I fax in my info they want. I'm not doin it they had no right to take my money from me because that's exactly what they done. Obviously didn't want to reimburse the little 32 dollars I was disputing and would have rather kept the 196 dollars I have on my card away from me for doing so. Smfh Screw these jokes go set up a chase fee free online checking account and have your benefits loaded to your own bank account

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Rita B Ysy

Will i receive a new card

Will i be issued a new card since i was on unemployment before?? I no longer have that one. So will i receive a new one?

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1 comment
Harry Rollins
Financial Expert


According to US bank FAQs if you have a U.S. Bank checking account, you can request a debit card by logging in to online banking (go to US Bank Customer Service) or mobile banking (go to Self Service). You can also ask for a new card by calling 855-384-4737 or visiting any U.S. Bank branch.

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Javier L Kmr
Verified Reviewer

How does it work for bank transfer from US bank to commonwealth bank australia?

So I sold my watch to someone and she paid me via bank transfer from US Bank to my account in Australia, Commonwealth Bank. After that, I got an email notification said it was approved but on hold because I need to send my parcel first and confirm it again.

This is my first time and I just want to make sure that it is how it’s work and I don’t get scam. Thank you

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YILUN G
Verified Reviewer

Forget my login and password information

Dear Sir/Madam, I am in Shanghai, China now and really want to get the help from you. I have forgotten the username and password of my online bank, also I have forgotten my PIN number.

How can I do now for retrieving this information online? Thanks!

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William P Spj
Verified Reviewer

Why are reliacatd people thief's and dumb ***

Card inactivated I sent documents last week still no card. It's *** me off bad.

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Jorge T Ekf
Verified Reviewer

Wheres my reliacard?

I been trying to find out the statues of my card. I keep calling 24 hour customer service and card service.

But they keep disconnecting on me. I have recieve two unemployment benefits deposit. And still no card. I need my money.

It would be good of i had my account number so i can access the online site. So i can transfer my funds to another account.

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Lisa F Enm

Atm

Who is responsible for the ATMs attached to the bank you have an account with?

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