US Bank Reviews

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i have a credit card with USBANK and my due date is 3/3/20 , I made the payment t on the due date at 7:23pm , the bank posted the payment on 3/4 and charge the account $29 late fee. When I called the customer service and ask why there is a late fee, I was told that I...
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6 comments
#2027440

I make sure to make my payments at least a day prior to the due date. Never had any issues

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ID
#1832610 Review #1832610 is a subjective opinion of poster.
Product
Us Bank Credit Card
Loss
$29
Preferred solution
Full refund
Most helpful review
New Reviewer
My unemployment payments get deposited onto a us bank reliacard. A month ago my card stopped working. I was told to upload photos of my ID and that it would take 5 business days to get my account unlocked. I waited 7. When I called back I was told that I didnt put some...
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43 comments
#2077004

US BANK, the face of corporate FASCISM in America .

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ID
#2197807 Review #2197807 is a subjective opinion of poster.
Preferred solution
I want my card unlocked now

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New Reviewer
US Bank must have the most incompetent loan department with whom I have ever dealt. I have a HELOC with them. My line of credit has been frozen, and $1800 charged to me for insurance on my townhome. I called as soon as I learned of this, and was assured that all I had...
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ID
#3089456 Review #3089456 is a subjective opinion of poster.
Location
Aurora, Colorado
Pros
  • Good credit card customer service
Cons
  • Horrible heloc customer service
Loss
$272
Preferred solution
Full refund
New Reviewer

Very poor customer service!!!! why list your phone number if no one is going to pick up the call for on line banking or branch locations???

I have tried for days to post a payment on my loan by calling in. For four days now, doesn't matter the time, your hold time is over a 1/2 wait, good bye and please try again. So when I trying calling a branch I get the same recording. HOW DO YOU STAY IN BUISINESS WITH NO CUSTOMER SERVICE? When I addressed this to Amy Dennis at the 7110 Oracle Road location in Tucson, Arizona. She was rude and kept telling me once again to use the number that no one answers. I guess it is time to move my loan if this is what I can expect from US Bank. I will work on moving it out of bank this week.
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ID
#3072524 Review #3072524 is a subjective opinion of poster.
Location
Tucson, Arizona
Preferred solution
Let the company propose a solution
New Reviewer

Highest interest rates I have seen for their credit cards....23% interest. !!!

Their interest rates on their credit cards start out low and after a few months the rates go up to above 23 %!! Very poor customer service....unfriendly staff. The U.S. Bank on Harlem and 87th is the worst of the branches. The bank that it replaced was much more welcoming and had much lower rates on their credit cards.

User's recommendation: Stay away from US Bank.

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ID
#3058028 Review #3058028 is a subjective opinion of poster.
Location
Bridgeview, Illinois
Pros
  • Are no pros their all cons
  • Lots of locations
Cons
  • Credit card interest rates way too high
Preferred solution
Price reduction

I lost my card

When I call I need to speak to a human. I had lost my debit card and was really scared that someone would find it and use it. I kept trying the non human and was getting nowhere. It wouldn't accept my pin number and I was getting more upset. I finally got the proper human and got it taken care of. But it took forever. Please get rid of the non humans. It's worthless. Thanks.
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ID
#3032596 Review #3032596 is a subjective opinion of poster.
Location
Fruitland, Idaho
After paying them all through Covid, often a month in advance, my vehicle was a total loss after Ida. After four phone conversations with my insurance company on the phone with US Bank over a two-month period, US bank claimed never to receive any of the faxed documents...
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ID
#3031885 Review #3031885 is a subjective opinion of poster.
Location
Clifton, New Jersey
Cons
  • Zero customer loyalty

CALLED BANK TO DISCUSS PROBLEM WITH LOAN AND FIRST THREE TIMES I CALLED GOT PUT ON HOLD FOR A VERY LONG TIME BY A TELLER VERY RUDE AND OBVIOUSLY ANNOYED BY MY PHONE CALL.

CUSTOMER SERVICE IS THE WORST AT THIS BANK. TELLERS ARE RUDE AND ARE NO HELP. NOT SURE IF THEY ARE OVERWORKED OR WHAT BUT THEY DO NOT AT ALL SEEM HAPPY TO TALK TO YOU OR TO HELP YOU. I CALLED THREE TIMES ONE DAY AND WAS UNPOLITELY PUT ON HOLD ALL THREE TIMES. FOUR DAYS LATER PROBLEM STILL NOT FIXED AND I DO NOT FEEL CONFIDENT IT WILL BE. WHEN I CALL TO GET AN UPDATE ALL I GET IS ATTITUDE. I'M GETTING A LITTLE WORRIED.

User's recommendation: I WOULD NOT RECOMMEND THIS BANK. ALL EMPLOYEES ARE VERY RUDE AND HATEFUL.

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1 comment
#2084184

Your post is full of rambling b.s.. I'm sure they're not rude, you just have an attitude.

ID
#3015459 Review #3015459 is a subjective opinion of poster.
Location
Cosby, Tennessee

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New Reviewer
Original review updated by user Oct 26, 2021
I was setting up a password for a new account inside the USBank Grants Pass Or. Employee Jen K sitting to my right side gets up, steps behind me while I was typing. I followed her movement over my shoulder, two steps she was looking at the screen while I was covering...
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ID
#3009853 Review #3009853 is a subjective opinion of poster.
Location
Grants Pass, Oregon
Pros
  • Have been a long time customer
Cons
  • Spys on senior loggin
  • Employee jen k does not follow thru
Preferred solution
Let the company propose a solution

Transfer not completed and cash not returned

worst experience with a bank ever. they have no problem charging fees but can't seem to make a transfer. it's been three weeks and they still can't "find" my $1500 transfer
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ID
#2959793 Review #2959793 is a subjective opinion of poster.
Location
Shoshone, Idaho
New Reviewer

Speak with a representative about stop checks coming to my

I'm trying to get in touch with someone to let them know that my wife is deceased her checks is still coming to the house who do I get in contact with I noticed you saying US bank so I'm trying to get in touch with someone
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ID
#2940400 Review #2940400 is a subjective opinion of poster.
Pros
  • No person to talk to
Preferred solution
Stop checks from coming to the house

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New Reviewer
They put my $ on a card from 2015 that expired in 2017!!!!! THEN didn't update their system properly when I filed for unemployment in JULY 2021 to reflect my CURRENT ADDRESS which was corrected when I filed my UE!!! I moved literally across the street from my old...
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ID
#2905727 Review #2905727 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Loss
$450
Preferred solution
Let the company propose a solution
New Reviewer

Unemployment

Im upset me off. They hang out with me I am mad. This sucks. Im very upset over this. Wont recommend this
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ID
#2888984 Review #2888984 is a subjective opinion of poster.
Preferred solution
Unemployment
New Reviewer

Blocked Debit Card

I was told by the bank to submit drivers license photo and a selfie via i phone to get my card unblocked within 2 days. I sent the requested information and It has been several weeks of waiting for the bank to unblock my card. USBank isn't taking any calls calls calls Apparently there are ot held.b

User's recommendation: Don't put money there.

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ID
#2852908 Review #2852908 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Preferred solution
Full refund
New Reviewer

To make mortgage payment

Can not find number to get to a live person to make mortgage payment direct for coming off forbearance program
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ID
#2852062 Review #2852062 is a subjective opinion of poster.
Location
Des Moines, Iowa

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New Reviewer

Tried to close my account

I moved to Florida, and discovered that No US Banks can be in business here. Closest branch is 500 miles away, so I tried to close my accounts, got nothing but a run a round, they lied, said they would send me a check and never did. Called four times, each time they say I need to sign a different paper. Emails my signature and still waiting. They will never see me again unless they do not send the check, they they will pay the price!

User's recommendation: Go somewhere else.

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ID
#2834643 Review #2834643 is a subjective opinion of poster.
Preferred solution
Apology

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Junior Reviewer
I banked with US Bank for over 10 years. Every move they had all my info. I also continually ensured all forwarding thru USPS was actives for a year after each move. The last thing i wanted was to miss a piece of mail. Somehow they are claiming i left letting $1500! I...
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ID
#2828314 Review #2828314 is a subjective opinion of poster.
Location
Camas, Washington
Loss
$1500
Preferred solution
Full refund

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