Us Bank Reviews and Complaints
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1
ISSUE RESOLVED
301
TOTAL REVIEWS
$540K
CLAIMED LOSSES
$6.2K
AVG LOSS
70.7K
PAGE VIEWS
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Cons
- Customer service
- Customer service and lack of professionalism
- Incompetent
Pros
- Us bank complaint
- Screw us bank
- Some friendly staff
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
As of today 8/06/2019, I saw overdraft fees that I clearly tried heading off by transferring money for my business account to personal. The way US bank has it rigged is if you don't bring the account positive by 5 pm end of day, you get charged the fees. The charges...
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Review
Service
Pros
- Us bank complaint
Cons
- Will not credit my hard earned rewards back
Reason of review
Not as described/ advertised
Loss
$72
Preferred solution
Full refund
Tags
Us Bank - Checked bounced due to NSF. However I got confirmation money in the account.
US Bank's web services went down. All checks against US Banks will bounce if they are being currently drawn against! This has caused me to 125.00 in fees. Also, my new apartment won't allow me to move in!
Review
Service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund
I’ve been calling the recovery department at 1-855-332-4252 for almost a week now trying to settle a account and can’t get a live person on the phone and can’t leave a message because the mailbox is full...
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Review
Us Bank - Recovery Department worthless
I’ve been calling the recovery department at 1-855-332-4252 for almost a week now trying to settle a account and can’t get a live person on the phone and can’t leave a message because the mailbox is full...
Review
Us Bank - They will waste your time/ Agent lacks knowledge!
Twice tried to refinance and agent should have known bank policy before I even applied. Wasted my time and money.
Review
Reason of review
Poor product knoweldge
Loss
$10000
Preferred solution
Let the company propose a solution
Us Bank - Twice I tried to refinance
Twice I tried to refinance with US Bank the agent,(Karen) omitted the most basic of information that even a first year agent should have known. This is causing me much stress,time and expense.. Avoid US bank at all cost. They are not professional because they lack knowledge of their banks own requirements.
Review
Cons
- Lack of knowledge of agent who wasted my time
- Loan denial due to bank policy and agent should have known
- Will waste your time
Reason of review
agent did not know requirement for the loan she was trying to fit me into.
Loss
$10
Preferred solution
Let the company propose a solution
I signed up to pay a weekly payment out of my US bank checking account. I live paycheck to paycheck not much left behind between paychecks. I went to US.com where 2 years ago I signed up for a popmoney account on the US Website to have 115.00 come out weekly on a...
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Review
Service
Pros
- Are bunch of theives
- Cheating their customers
Cons
- Held my money for no reason
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund
Tags
Us Bank in Niles, Illinois - Don't bother with Customer Service - There isn't any!
Seriously. You let them know of bank scam. I asked them to have someone in identify theft follow up with me- NO RETURN CALL. I asked again a week later. I was assured someone would call me back- never received that call. I only deal with this bank since the original bank I opened up the account with was acquired by another bank and then again a few years later. I have too many automatic payments set up with them. Going tot my local community bank who values and treats their customers well.
Review
Screw us bank
44 years old. Us bank customer for 20 years. 735 credit score. Turned down for a $7000 loan.
Review
Service
Cons
- Can get a loan from anyone but my own bank
- Dont care about customers
Tags
Us Bank - INEPTITUDE
FLOOD. May 2018. House is STILL not fixed because of the ridiculous hoops I have to jump through with contractors. Over a year and a half. Have lost three contractors. They send checks that are made out to wrong names. They took three months to get an inspector out for the roof that they require. NOW they change their ridiculous website and dont tell folks where to go to finish their claim. I HATE US BANK and i would not recommend them to my worst enemy. NO ONE knows what the other is doing. They are all CLUELESS
Review
Cons
- Too many to list
Reason of review
Website gone to finish insurance claim. No letter telling us what to do. NOTHING
Loss
$5000
Preferred solution
Let me handle the contractors. Send the money. Stop making me upload all the documents and mail this and mail that. its ridiculous
Us Bank in Atlanta-Decatur, Georgia - Worst Bank Ever
Website sucks. You can’t do anything on the site outside of checking your , balance and basic things like paying bills. If you want a new card or to file a dispute you have to call their *** customer service department where wait time ALWAYS exceed 20 minutes. They must employ like 4 people in their credit card department. I work and don’t have 45 *** minutes to hold on a *** CUSTOMER SERVICE call. Yes, US *** BANK it’s called *** CUSTOMER SERVICE. learn how to provide it. Once my credit card is paid off, I’m closing all of my damn accounts. I’m tired of this BANK.
Review
Pros
- Screw us bank
Cons
- Customer service
Reason of review
Bad quality
Tags
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I have banked with US for over 25 years now I am so angry. I put a stop payment on an item and it was stopped yet my next payday it went through.
I am told the agent put it through as a check tranaction but no check number was asked for or given. Humm who's fault is that when she was told it was a auto or in bank language ACH payment? And as planned the payment declined yet two weeks later it goes through as ACH? I was told today 10/18 by Marc stop payments ar good for two years.
Not sure why it's ok one but then not. Maybe excess overdraft fees? US Bank failed and won't own up to their error. I have cancer and I'm am trying to my affairs in order.
I am now overdrawn, no money for food or gas due to agent Stephanie, Jordan, supervisor William, Asst bank manager Marc, banker Nguyen all telling me sorry it's our fault we cant do anything for you when it is your fault. At any given time you take and deposit money into our account with or without notice. Yet when it's taken by US Bank error/failure then your hands are tied? Due to this I've close my account to stop overdraft fees and extended overdraft fees as I do not get paid till next week.
My next step step is Attorney General and Better Business Bureau. This is wrong and US B and needs to show some honesty and integrity.