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Service coordinator refused to do a VERY IMPORTANT wire transfer. There was NO reason for this. The VP stood behind her because he knew she would get disciplined for her personal decision. It is not their decision as to if I can send MY MONEY! Both VP and SC should...
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1.0
I didn't like
  • Assistant vp drew hill and service coordinator megan regan
#1291136
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I am a phsyically/visually challenged disabled senior citizen. I requested overdraft protention _because at the time I open the accounts ..I was a victim of idenity theft...I shared my concerns with the manager. I wish to offically close both accounts. {{REDACTED}}...
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#1288512
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US Bank used to make automatic ACH fund transfers from my US Bank/Athena Health account into my checking account at Wells Fargo. Since May 24, 2018 there have been no transfers into my Wells Fargo Account from US Bank and when I called US Bank to inqiuire they said...
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#1285328
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Monday night my account showed a .46 positive balance. There is an app on my phone that auto debits from my check card $10 daily, I figured when that $10 is pulled in the morning (Tuesday) i'd have a $500 check going in by noon, I wouldn't be in the negative for long,...
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#1284502
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I have a card that is in collections that i don't remember opening OR using but whatever. I just want it off my record. I called this morning to pay it off and was placed on hold multiple times AND was quite offended by the final person i spoke with. I verified my name...
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1.0
I didn't like
  • Snotty attitude
#1274353
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My Mother Betty L. Couch Passed away 10-18-2017, after paying out of her account I left $10.00 in the acct. Today 6-6-2018 your Bank branch called and asked me to call Allison said please call back? I called 1-785-246-0649 I tried to call 10 times kept getting " sorry'...
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#1273683
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Called to check mortgage payment received she asked if I needed to update any information told her No. Then asked her if they received the mortgage payment. She tell me she did finish asking me her questions. That was very Rude. I asked her what questioned she repeated...
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#1258298
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Us Bank - Not able to access my money

Since the start of this year I have not been able to access my money in my account. Each week they come up with a new excusess. I am so tired of this. I am so done with banks.
1.0
Details
Customer service
Product or Service Quality
Website
#1256436
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NEGATIVE STARS.....HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE - TURNED MY ESCALADE IN LAST NOVEMBER 2017 (TODAY IS MAY 2018) AND THEY LOST THE TRUCK, CONTINUED TO CHARGE ME MONTHLY PAYMENTS, CLAIMED THEY REPOSSESSED THE CAR, MADE A CLAIM ON OUR CREDIT......BEEN DEALING...
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1.0
I didn't like
  • Customer service
  • That they were unable to fix the problem
  • Failed to call back in promised time frames
#1250894
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I took my children to U.S, Bank and wanted to open an account. I was the second person in line to be waited on. I was told by a teller to take a seat someone would be right with me. I sat for about 15 minutes then the teller came and said that I needed to wait until...
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Anonymous
Anonymous

If it took you two years to open an account why did you think it would be quicker to open accounts for your children

Anonymous
Anonymous

Go to a credit union.

2.4
I liked
  • Some friendly staff
I didn't like
  • Are unprofessional
#1247890
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