Anonymous

Us Bank Mortgage Review

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Their customer service is horrific. They kept pushing back the closing date which essentially cost us money each day they didn't close then wouldn't give us any answers. Will never recommend them to anyone! As soon as we can refinance with another company we will. Terrible!
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Reason of review:
Problems with payment
Anonymous
map-marker Glen Ellyn, Illinois

Violent endangerment by the fraud at US Bank employees preying on the public

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This is an important disclosure about the difference for consumers between the megabanks regulators are watching like a hawk after the real estate crash, and the smaller ones like US Bank that nobody seems to monitor or regulate or enforce any compliance with anything with. Because this is what that lack of enforcement and monitoring results in.

I had a one year relationship with US Bank that erupted in some employee going through my business account enraged that I had one and going on a crime spree that cost me over $15,000 in damages involving US Bank employees making false statements in a matter the law required mandatory dispute and absolute and utter privacy for me. What I got was sick cruelty and persons with my SSN etc from this incident who also go on for life as they think they are very important people and export anything they want. It went on for over 6 months with their "ethics portal" leading to a Shelly Collins who went to white flight Naperville High when it was White Flight Naperville and the entire area was white, and when the system forcibly expunged illegal criminal exporting of "reports" that I "had committed financial crimes" by US Bank employees all anonymous also ilegally and lead by Risk Managers in any information they want and unaccountable because the US Secret Service in Chicago "knows them" which is literally what happens when you phone in the bank fraud, wire fraud, and accounting fraud, which the persons required to engage in mandatory dispute with the victims first, never do and so require the public go to the police about them as persons who do this to themselves and once this starts never end. Shelly Collins came up with her high school cronies from White Flight Naperville Hi at the US Post Office and illegal criminal interference with US mail to "block having checks" like somebody from White Flight hate crime who had also "cut off all public services" normal for white flight hate crime initially with that bank attempting to remove 'having bank accounts' with falsified statements to Chexx Systems that they finally forcibly expunged because they were clearly fake and were filed to falsify financial crimes and "end having bank accounts" at a level of psychoticism the public is never supposed to be possibly subjected to.

The person also hot wired their system to disconnect the automatic overdraft protection in order to fake a situation they could use for $15,000 in damages. The yblocked "checks" entirely and kept demanding payments in cash in person only. The only part of the bank lawfully designated to bill and collect is in Oregon. They have to issue a bill so you have some formal legally usable documentation of the demand for payment with specific amounts and names of persons making that legal claim.

What you get is unsigned letters mailed from other states. They are reported repeatedly for disappearing bank deposits when wired in by people all over the internet, which is normally a symptom of embezzlement by persons who "borrow" customer deposits which on the East Coast one of the major banks was prosecuted for to the point that the supervisors were held criminally liable for staff borrowing deposits for quick trades in particular. I am deeply disturbed at learning how corrupt the local Post Office the Collins woman from their "ethics portal" who came up with stealing and interfering with US Mail too as her ethical input into such an ethical bank, because they really clearly create this kind of problem with persons like Collins the law required be forcibly stopped with the FBI at that point. By the US Post Office.

And this is what happens instead, so steer clear of US Bank. The total damages are probably ending up well over $25,000 in other effects by now because eg the US Post Office problems created with US Postal Workers by Shelly Collins will never end, and persons who are probably never going to end until somewhere somehow enough people do this and that bank is forced to operate in full compliance that the larger banks are and they aren't.

With the very real threat that individuals like the anonymous risk managers compile consumer SSN's etc and information from your bank account for other uses for the rest of your life. There is no real existing anything that does anything to protect you from them.

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Reason of review:
Bad quality
Dymond Xwg

US Bank Reliacard expired with no replacement card sent

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US Bank ReliaCard is used through my state as the disbursement card for child support. Each month my child support is loaded onto the card allowing me to use the debit card and online bill pay through US Bank ReliaCard.

My debit card expired 3/31/2017. I contacted US Bank ReliaCard to inquire. 4/7/2017 - I contacted US Bank ReliaCard through 866-276-****. They advised that I had two options; they could mail the card regular mail which would take 7 - 10 business days or I could pay a $10 fee to have it expedited.

I fought them on this since it was not my fault. They should have mailed me a replacement card two weeks prior to my card expiring. They never mailed it. They blamed the State of Michigan.

I reached out to them as well. They indicated that there was only one active card on the account and US Bank has responsibility to send a new card when my card is about to expire. This was not done. US Bank ReliaCard waived the $10 fee and mailed the card however I needed to be home to accept the card and sign for it.

I was without money for 11 days.

Several bills were late and late fees were assessed due to this error. 11 days is a lot for a single mother to be without funds.

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Cons:
  • Customer service nor did i appreciate their solutions
Reason of review:
failed to receive a new card

Preferred solution: Let the company propose a solution

5 comments
Guest

My relia card expired March 2020. I have not received a new card.

I have tried calling everyday for 2 weeks and have been disconnected every time. I switched over to direct deposit hoping my next weekly claim gets loaded.

Meanwhile there's still money in relia account that needs transferred. I have zero money to my name.

Martavis Xiz
reply icon Replying to comment of Guest-1852022

Mine expired in December 2019 and I was never sent a new card as well. Mine is for utilities from Kentucky housing.

They say the deposited it on my expired card( their negligence :( They told me I had to call the number on my card and get it fixed hence I've called the number everyday morning noon and night as well as to sit on hold for over 2 hrs to be disconnected EVERY TIME!

Meanwhile money sits in a account at usbank reliacard that I can not get too. :( :(

Eudell Kvs

My card expired back in 2018... I have not gotten a new one..

I chose direct deposit but have not seen it show up in my account and because of high call volumes.. can't get a hold of US bank to get a new card and Ohio Unemployment system is all 'buggered' as they system errors out when I try to log in..

but I did back on this past Sunday... This sucks...

Guest

Same issue here. Get it together US bank.

Guest

I have the same thing cuz I'm deaf they gave my friend a tty number um I can't us it

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Anonymous
map-marker Charlotte, North Carolina

Idiots

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Million people unemployed but these retards have jobs, ie almost everyone in the mortgage branch of US Bank. literal retards, which is fine, accept they have my entire life at their fingertips when i wouldn't even trust them with a sharp crayon. Million people unemployed but these retards have jobs, ie almost everyone in the mortgage branch of US Bank. literal retards, which is fine, accept they have my entire life at their fingertips when i wouldn't even trust them with a sharp crayon Million people unemployed but these retards have jobs, ie almost everyone in the mortgage branch of US Bank. literal retards, which is fine, accept they have my entire life at their fingertips when i wouldn't even trust them with a sharp crayon
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Eagle, Idaho

Poor Debit Card Service

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I had my U.S. Bank debit card rejected so I went to the bank branch where they told me they could not look it up or help me. They suggested the 1800 number. I called that and was given a message that I would have a 30 min. wait. I was never given any notice about the cancelation and have no way to get this fixed without sitting on the phone for 30 min. That is just not acceptable to me. What good is a card that I cannot depend on and cannot get problems resolved with. And please tell me why the branch cannot contact someone who can help me?
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bloomingdale, Illinois

Us Bank - Transaction Review from Bloomingdale, Illinois

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Over and over again, I cannot find "pending" transaction amounts in my balance. They always tell me I have mire money than I actually do. I keep track of how much I have better than they do! Today, I was freaking out because I checked my available balance and it was more than it should be. I made a car payment online and got a confirmation number that it went through. I did this three days ago. Yet, according to US Bank, my money is still there! Nothing on hold, nothing pending, and the transaction never happened according to them!! Thankfully my auto loan is through Capital One and they told me they got my payment. I guess US Bank is waiting to see if I overspend so they can over draft me. I'm closing my account asap!! I miss them being Charter One Bank, they were wonderful.
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Reason of review:
Poor customer service
Pedro Ord
map-marker Meridian, Idaho

Us Bank - Reliacard Review from Meridian, Idaho

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I used my reliacard at hotel for securing fee of $57.50 and 2 days later when hotel tried to return funds reliacard first said would hold my refund for 20 days. Do they realize people forced to be on this are on unemployment or child support and usually don't have luxery to just hang out and wait 20 days or more for a refund on their card? What a scam and basically stealing legally from someone who needs the money. Reliacard should not be used for government payments as they treat people like ***
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