New Reviewer

They took money a month early for truck payment. We have been sick with covid and wife has lost job.

We need that money back and wanted to take advantage of their offer to get loan extension due to covid. They've lied more than once and said they would reverse the payment. Now, a week after it was supposed to be returned, it wasn't and now claim they have to send a cashier check. When I questioned why he can't just put the money back like they took it, he hung up on us.

Corrupt company, go read their reviews.

They will take your money wrongly, and then when you complain they claim they value your privacy and won't discuss it in the forum. They are liars and as soon as I can, I'll find another bank to service this loan.

User's recommendation: No customer service and intentional corruption. Stay away. A few years ago they were reputable. No more.

Product or Service Mentioned: Us Bank Claim.

Monetary Loss: $500.

Preferred solution: Full refund.

US Bank Cons: Bad customer service, Held my money for no reason.

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