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I contacted US Bank on 10/28/16 to report that they sent me a duplicate bill for October for my home mortgage which the payment was received on 10/04/16 and I have not received my statement for November. The representative Tasha did not have a clue of what I was saying and kept asking for the statement date which was obviously 9/30/16.

I was on that phone call for over 20 minutes trying to explain to Tasha that I did not receive my November statement but instead US Bank sent me the same bill for October which was already paid. I also told her since she confirmed that the payment was received on 10/4/16 where was my November statement? Her response was I am pretty sure you received it! What???

She called me flat out liar. At that point I requested to speak to her supervisor. She placed me on hold and came back stating that her supervisor was not available and I can leave a message. I ask her for her last name and employee ID number which she refused to provide.

She was clearly upset then as she was huffing and puffing. She placed me on another hold and came back saying that her manager was on the line. Oh really?! So I spoke to Michelle Dorbinski whose response was literally the same as the representative!

She kept cutting me off while I was talking. She told me that they do not have any control on how the statements are generated. What kind of bank is this??? I did not choose my home mortgage through US Bank.

It was sold by Lake Michigan Credit Union. This the worst customer service ever.

I will never recommend doing business with US Bank. TM.

Reason of review: Problems with payment.

Location: Dearborn, Michigan

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