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1.5

They cancelled my debit card due to fraud. I asked them if doing this would mess up any pending transactions and THEY SAID NO!

THEY LIED! I had only disputed one transaction but two days later started receiving one letter after another where they had put a hold on transactions that I didn't dispute. It took them days to get that straight but now the next issue is there are merchants who are trying to issue refunds that can't due to the old card being no longer active. The merchant says one thing and US Bank has no clue.

When you call US Bank you end up being on hold for hours at a time! Then they have the nerve to ask you to complete a survey... I'm looking for a new financial institution as soon as I get this whole refund issue resolved!

US Bank Sucks! PERIOD

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